30-day money back guarantee
If you are not completely satisfied, return your tool to the selling dealer within 30 days and you will receive a refund of either your purchase price or the lowest retail price at which the same item has been offered since your date of purchase. Freight charges are not refundable. For the purposes of this policy, a tool is defined as a product with a serial number.
36-month comprehensive warranty
Service All-Inclusive Warranty
Conditions of the SERVICE ALL INCLUSIVE® Limited Warranty are as follows:
This warranty applies for 3 years from the date of original retail purchase. Proof of purchase is required. This warranty is void if the tool is not used, operated, repaired and maintained in accordance with the tool's instruction manual.
Excluded from this warranty's coverage are:
Accessories and/or attachments, including, but not limited to, saw blades, drill bits, router bits, sanding discs and apparel.
Tools purchased from outside of the U.S. or Canada.
Repairs or replacements not performed by an authorized Festool Service Center, outside of routine maintenance as set forth in the instruction manual.
Parts or components not supplied by Festool or that have been modified.
Damage caused by misuse, abuse, accident, impact, abnormal wear and tear, improper storage and/or exposure to the elements, or neglect.
Damage caused by anything other than defects in materials and workmanship.
Normal adjustments and recommended maintenance as set forth in the tool's instruction manual.
Damage from the operation of the tool at a voltage or frequency different from the tool's rating, including the use of transformers.
Damage resulting from the use of any non-FESTOOL accessories or attachments.
Tools used in high volume industrial applications.
Should any failure covered by this Limited Warranty occur, the purchaser must contact Festool through our website, www.festoolusa.com/sai or call 888-337-8600 for authorization and shipping information. Festool, in its sole discretion, may elect to repair, replace or refund the purchase price of any tool covered by this Limited Warranty that is found to be defective, at no cost to the purchaser. Warranty returns will be processed by Festool according to normal work flow and availability of replacement parts and components. Festool will issue a prepaid shipping label for return of the tool to the Festool Service Center and will also return the repaired tool freight prepaid, if the repair or replacement is covered under this Limited Warranty.
FESTOOL SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL OR SPECIAL DAMAGES REGARDLESS OF THE THEORY OF LAW ON WHICH THE CLAIM IS BASED. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY LIMITED TO THE DURATION OF THREE YEARS.
SOME STATES IN THE U.S. AND SOME CANADIAN PROVINCES DO NOT ALLOW EXCLUSIONS/LIMITATIONS OF INCIDENTAL OR CONSEQUENTIAL DAMAGES AND/OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE IN THE U.S. AND FROM PROVINCE TO PROVINCE IN CANADA.
With the exception of any warranties implied by state or province law as limited above, the foregoing limited warranty is exclusive and in lieu of all other warranties, guarantees, agreements, and similar obligations of Festool. No agent, representative, distributor, dealer, or employee of Festool has the authority to increase or otherwise modify the obligations or limitations of this warranty.
3-Year Free Shipping
Festool will cover the cost of shipping tools to the service department and back to the customer for the first three years with our online repair form.
48-Hour Standard Repair
Most tools are repaired and ready to ship back to the customer within 48 hours of the tool being received by the service department.