Are all Products available for Shipping?
Ring's End can ship all standard items. However, “oversized items” are only available for In-Network delivery. These items will be clearly marked during the checkout process. In addition, shipping is currently not available for standard items delivering to Alaska and Hawaii. We cannot ship to APO/FPO, P.O. Boxes, or U.S. Territories.
When will my order arrive?
Delivery times vary by order and distance. All shipping and tracking information will be communicated via email. You will also have the ability to track your order by signing into your Ring's End account and viewing “My Orders”.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately. The ability to change or cancel your order depends on many variables, such as what type of product it is and how far along in the fulfillment process it is. Online Customer Service is available Monday – Friday, 7 a.m. - 5 p.m. ET via Live Chat or at 203-814-3060. Email us anytime at firstname.lastname@example.org.
What if my merchandise arrives damaged?
If your order arrives damaged, please contact us as soon as possible. Online Customer Service is available Monday - Friday, 7 a.m. - 5 p.m. ET via Live Chat or at 203-814-3060. Email us anytime at email@example.com.
If you are present at the time of delivery, refuse the broken or damaged items with the carrier or driver and, when applicable, note the damage on the delivery receipt.
How will my order be delivered?
Standard orders may be delivered by FedEx or USPS. When your order has been shipped, you will receive an email shipping confirmation containing a tracking or delivery confirmation number. Otherwise, Ring's End vehicles will deliver your orders. This detail will be provided in your confirmation email series.